Kangarootime is committed to protecting your privacy and complying with its obligations under the Privacy Act 1988 (Cth) (Privacy Act) and the Australian Privacy Principles (APP) in respect of that information. If you are located in another jurisdiction, additional local requirements will comply.
Types of personal information we collect
The personal information that we collect and hold about you depends on your interaction with us. We collect and hold various types of personal information in connection with your use of the Application, including:
Kangarootime will from time to time, collect sensitive health information from your child when your child checks in to a childcare centre for the express purpose of complying with regulatory requirements, and will ensure this information is stored securely within the Application. Kangarootime will only collect other sensitive information, such as information relating to your child’s, racial or ethnic origin, or any cultural or religious requirements, with your consent and will ensure that it is only used for the purpose for which it was provided.
How we collect your personal information
We may collect personal information from you or your child (where applicable) when you:
In some circumstances we may also collect personal information from third parties, such as the childcare centre that your child attends, or otherwise with your prior consent.
Use of your personal information
We will generally use, hold and store your personal information if it is reasonably necessary for or directly related to the performance of our functions and activities and for the purposes of:
Disclosure of personal information
Kangarootime will only disclose your personal information for the purpose it was collected or a reasonably expected or related secondary purpose. We may disclose personal information about you or your child:
Kangarootime will not otherwise disclose personal information to a third party for any other purpose without your consent unless it is authorised or required by law.
Quality, accuracy, and integrity of any information
You are responsible for the quality, accuracy, and integrity of any information provided in your account details or profile or use of the Application. If any personal information you provide to us is incomplete or inaccurate, we may be unable to provide you with the services you are seeking. You can update your client personal information at any time by logging onto the Application and editing your account information and profile, and may request updates to any of your publicly available personal information by contacting our privacy officer using the details set out at the end of this policy. We may still however store previously recorded data in archive for record keeping, security and audit purposes. You can view your updated profile at any time to confirm your edits have been made.
Security of your personal information
Kangarootime is committed to protecting the security of your personal information. We use a variety of security technologies and procedures to help protect your client personal information from unauthorised access, use, or disclosure. We store the client personal information on computer systems with limited access that are located inside our controlled facilities. Whilst we adopt all protections over client personal information within our control, we cannot guarantee the security of information transmitted via the internet. As such, transmission of any client personal information via the internet is at your own risk and we cannot be held responsible for the security of such information. All data is stored in AWS in the Australian Sydney Data Center.
If you have provided personal information to us, we will only send you direct marketing communications and information via mail, or email with your consent.
If you do not provide your consent to receive direct marketing communications, you may opt-out of receiving marketing communications from us by contacting us at the details below or by using opt-out facilities provided in our communications. We do not provide client personal information to other organisations for the purposes of their direct marketing and will not sell, rent or lease our customer lists to third parties.
It is unlikely that we will need to disclose client personal information to an overseas recipient or otherwise store client personal information overseas. If we are ever required to do so, we will obtain your informed consent or ensure that the overseas recipients comply with the APPs.
To improve your experience on our Application, we may use ‘cookies’: small data files that are served by our website and stored on your device. These are used by us or third parties for a variety of purposes including to operate and personalise the website. Cookies may be used for recording preferences, conducting internal analytics, conducting research to improve our offering, assisting with marketing and delivering certain website functionality. You may refuse to accept cookies by selecting the appropriate setting on your internet browser. However, please note that if you do this, you may not be able to use the full functionality of our website.
Third party sites
We will only retain your personal information for as long as reasonably necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, regulatory, tax, accounting or reporting requirements. We may retain your personal information for a longer period in the event of a complaint or if we reasonably believe there is a prospect of litigation in respect to our relationship with you.
Where we anonymise your personal information (so that it can no longer be associated with you) for research or statistical purposes, we may use this information indefinitely without further notice to you.
Accessing or correcting your Personal Information
We are committed to maintaining accurate, timely, relevant and appropriate information. Where requested, we will provide you with a copy of the personal information that we hold which relates to you, provided that the request is made in accordance with the APPs (contained in the Privacy Act). We will also update any inaccurate information about you if you inform us that the information is inaccurate, out of date, incomplete, irrelevant or misleading.
There are no charges for requesting access to or the correction of your personal information, however if the volume of information we hold is excessively large, we reserve our rights to charge you any reasonable administration fees (including fees for photocopying) associated with your request. You can contact our privacy officer regarding access to or correction of your information by any of the following methods:
Post: Building 5 Level 3, 747 Lytton Rd, Murarrie, Brisbane, Queensland, Australia
We will respond to those requests within 30 days in accordance with our obligations under the Privacy Act. If we refuse a request to access or correct personal information, where reasonable, we will provide you our reasons for doing so and information about your ability to complain about such refusal.
In order to protect the confidentiality of your personal information, details of your information will only ever be passed on to you where we are satisfied that the information relates to you. Accordingly, we may request documentation from you which confirms your identity before passing on any personal information which relates to you.
Should you wish to read more information on the Privacy Act, we recommend that you visit the website of the OAIC at www.oaic.gov.au.
Current as 29.09.22